9:41
1 of 4
Course
Handling a complaint
4 Lessons
12 Minutes
What to do when a guest is unhappy, from the first sentence to the point where it is settled. Covers what you can offer on your own and when to get the manager.
3 min
Listen before you fix
What to say so the guest knows you heard them
3 min
What you can offer
Where your limit sits and what needs a manager
3 min
Getting the manager
Handing it over to the manager correctly
3 min
Writing it down
Logging what happened so the team knows
9:41
1 of 4
Course
Handling a complaint
4 Lessons
12 Minutes
What to do when a guest is unhappy, from the first sentence to the point where it is settled. Covers what you can offer on your own and when to get the manager.
3 min
Listen before you fix
What to say so the guest knows you heard them
3 min
What you can offer
Where your limit sits and what needs a manager
3 min
Getting the manager
Handing it over to the manager correctly
3 min
Writing it down
Logging what happened so the team knows
Learning management
Your handbook,
in four minutes.
Short lessons built from your own knowledge, in your team’s language, ready even before day one.
Short lessons built from your own knowledge, in your team’s language, ready even before day one.
Thousands of locations. Millions of employees. One workflow.
Thousands of locations. Millions of employees. One workflow.
Thousands of locations. Millions of employees. One workflow.
Training
The right course,
for the right people.
Assign by role, by group or by location, in every language your team speaks. You see who has finished and who has not, shift by shift, without asking a single manager for an update.
9:41
1 of 4
What you need before your first shift and what you will pick up during it. Who does what, how the shift runs, and where to find an answer when nobody is free to ask. Twelve minutes, and you can stop and come back to it.
Your first week
4 Lessons
12 Minutes
Course
3 min
Who you will be working with
The roles on a shift, who runs the floor, and who to go to with what.
3 min
How a shift runs
Opening, service and close, step by step
3 min
Where to find an answer
Ask Bounti before you ask around
3 min
Your first checklist
The checks you will do on day one
9:41
1 of 4
What you need before your first shift and what you will pick up during it. Who does what, how the shift runs, and where to find an answer when nobody is free to ask. Twelve minutes, and you can stop and come back to it.
Your first week
4 Lessons
12 Minutes
Course
3 min
Who you will be working with
The roles on a shift, who runs the floor, and who to go to with what.
3 min
How a shift runs
Opening, service and close, step by step
3 min
Where to find an answer
Ask Bounti before you ask around
3 min
Your first checklist
The checks you will do on day one
Onboarding
One branded app, one version, every location.
One app for every location
Everyone opens the same app, at the same version of every course.
Ready before the first shift
New starters get their first-week course the day they are added.
Knowledge base
Everything they need,
in one place.
Manuals, recipes and procedures stored once, always at the current version. Searchable from any phone on the floor, so the answer is not sitting in a binder in the back office while a guest waits.
Fryer Cleaning
Shared
SOP
Fryer Cleaning
Author
Dario K.
Last edit
2 days ago
Before you start
The fryer is off at the wall and the oil has dropped below 40 °C. Gloves and the drain trolley live in the back store, on the shelf by the door.
Checklist
Change the fryer oil
Order a replacement filter
Re-check oil at next audit
Wipe down the hood and the drain
Sign off with a photo
Built for the job,
not the desk.
Frontline teams don’t work at a desk, and most software assumes they do. These are the details that make the difference.
AI Course Agent
Fryer Cleaning Procedure
Reviewed PDF…
I built seven lessons in the order the steps have to happen, with the reason beside the six that are time critical.
Opening the restaurant
Every step from arriving to unlocking the door.
Course
12 min
Your course is ready to publish.
Course
Opening the restaurant
1
Lesson · 2 min
Fryer on first
It needs twenty minutes to reach temperature, so it goes on before anything else.
2
Photo check
Fridge temperatures
Both units, dial in frame. Log the reading before you move on.
3
Lesson · 3 min
Floor and tables
Chairs down, tables wiped, candles out. What the first guest sees.
4
Lesson · 2 min
Till and float
Count the float, confirm the total, sign it off in the app.
Upload a PDF,
get a course back
Your PDF becomes a training course. Your paper list becomes a digital checklist.
9:41
No signal. Syncing once connected.
Saved on this phone
Checklists, SOPs and courses all work down here.
Opening shift
Kreuzberg · 06:00 to 09:00
Cancel
3 of 12
Fridge temperatures
3 °C
Coffee machine descale
Fryer oil check
Add photo
Front of house swept
Keeps working
when the signal drops.
Works offline – and syncs when you’re back online.
Today
15:32
Hi Team! Please make sure the oven is preheated when the store opens!
0:12
Auto-translated
Yes, I can do it. I will be there at six.
Evet, yapabilirim. Altıda orada olurum.
9:41
Kitchen - Mitte
Message
Translate
English
Spanish
French
Turkish
One course,150 languages.
Your team reads every lesson, task and news post in the language they speak at home.
9:41
3 of 12
Question 3
The walk-in fridge reads 6 °C when you check it. What do you do?
Choose one
Log the reading and carry on
Photograph the dial and tell the duty manager
Leave it twenty minutes and read it again
One recording,
every language.
An AI presenter delivers the course, so you film it once and never reshoot for a new market.
Built for the job,
not the desk.
Frontline teams don’t work at a desk, and most software assumes they do. These are the details that make the difference.
AI Course Agent
Fryer Cleaning Procedure
Reviewed PDF…
I built seven lessons in the order the steps have to happen, with the reason beside the six that are time critical.
Opening the restaurant
Every step from arriving to unlocking the door.
Course
12 min
Your course is ready to publish.
Course
Opening the restaurant
1
Lesson · 2 min
Fryer on first
It needs twenty minutes to reach temperature, so it goes on before anything else.
2
Photo check
Fridge temperatures
Both units, dial in frame. Log the reading before you move on.
3
Lesson · 3 min
Floor and tables
Chairs down, tables wiped, candles out. What the first guest sees.
4
Lesson · 2 min
Till and float
Count the float, confirm the total, sign it off in the app.
Upload a PDF,
get a course back
Your PDF becomes a training course. Your paper list becomes a digital checklist.
9:41
No signal. Syncing once connected.
Saved on this phone
Checklists, SOPs and courses all work down here.
Opening shift
Kreuzberg · 06:00 to 09:00
Cancel
3 of 12
Fridge temperatures
3 °C
Coffee machine descale
Fryer oil check
Add photo
Front of house swept
Keeps working
when the signal drops.
Works offline – and syncs when you’re back online.
Today
15:32
Hi Team! Please make sure the oven is preheated when the store opens!
0:12
Auto-translated
Yes, I can do it. I will be there at six.
Evet, yapabilirim. Altıda orada olurum.
9:41
Kitchen - Mitte
Message
Translate
English
Spanish
French
Turkish
One course,150 languages.
Your team reads every lesson, task and news post in the language they speak at home.
9:41
3 of 12
Question 3
The walk-in fridge reads 6 °C when you check it. What do you do?
Choose one
Log the reading and carry on
Photograph the dial and tell the duty manager
Leave it twenty minutes and read it again
One recording,
every language.
An AI presenter delivers the course, so you film it once and never reshoot for a new market.
Built for the job,
not the desk.
Frontline teams don’t work at a desk, and most software assumes they do. These are the details that make the difference.
AI Course Agent
Fryer Cleaning Procedure
Reviewed PDF…
I built seven lessons in the order the steps have to happen, with the reason beside the six that are time critical.
Opening the restaurant
Every step from arriving to unlocking the door.
Course
12 min
Your course is ready to publish.
Course
Opening the restaurant
1
Lesson · 2 min
Fryer on first
It needs twenty minutes to reach temperature, so it goes on before anything else.
2
Photo check
Fridge temperatures
Both units, dial in frame. Log the reading before you move on.
3
Lesson · 3 min
Floor and tables
Chairs down, tables wiped, candles out. What the first guest sees.
4
Lesson · 2 min
Till and float
Count the float, confirm the total, sign it off in the app.
Upload a PDF,
get a course back
Your PDF becomes a training course. Your paper list becomes a digital checklist.
9:41
No signal. Syncing once connected.
Saved on this phone
Checklists, SOPs and courses all work down here.
Opening shift
Kreuzberg · 06:00 to 09:00
Cancel
3 of 12
Fridge temperatures
3 °C
Coffee machine descale
Fryer oil check
Add photo
Front of house swept
Keeps working
when the signal drops.
Works offline – and syncs when you’re back online.
Today
15:32
Hi Team! Please make sure the oven is preheated when the store opens!
0:12
Auto-translated
Yes, I can do it. I will be there at six.
Evet, yapabilirim. Altıda orada olurum.
9:41
Kitchen - Mitte
Message
Translate
English
Spanish
French
Turkish
One course,150 languages.
Your team reads every lesson, task and news post in the language they speak at home.
9:41
3 of 12
Question 3
The walk-in fridge reads 6 °C when you check it. What do you do?
Choose one
Log the reading and carry on
Photograph the dial and tell the duty manager
Leave it twenty minutes and read it again
One recording,
every language.
An AI presenter delivers the course, so you film it once and never reshoot for a new market.
Many locations. One standard.
See how Burgermeister, Peter Pane and other chains run every location equally well with Bounti.
How Burgermeister builds 32 restaurants to run like 100
97%
Team reach within 48 hours
-47%
Training costs vs. previous methods
Crew member
completed a course:
Upselling basics
How Peter Pane reaches 2,000+ employees across 58 locations
90 min.
Onboarding time saved per new hire
92%
Training completion rate
Service team
completed a course:
HACCP
How Coffee Fellows keeps one standard across 300+ locations
300+
Locations worldwide
2,500+
Audits & checks completed
Area manager
completed an audit:
Hygiene check
Many locations. One standard.
See how Burgermeister, Peter Pane and other chains run every location equally well with Bounti.
How Burgermeister builds 32 restaurants to run like 100
97%
Team reach within 48 hours
-47%
Training costs vs. previous methods
How Peter Pane reaches 2,000+ employees across 58 locations
90 min.
Onboarding time saved per new hire
92%
Training completion rate
Many locations. One standard.
See how Burgermeister, Peter Pane and other chains run every location equally well with Bounti.
How Burgermeister builds 32 restaurants to run like 100
97%
Team reach within 48 hours
-47%
Training costs vs. previous methods
Crew member
completed a course:
Upselling basics
How Peter Pane reaches 2,000+ employees across 58 locations
90 min.
Onboarding time saved per new hire
92%
Training completion rate
Service team
completed a course:
HACCP
How Coffee Fellows keeps one standard across 300+ locations
300+
Locations worldwide
2,500+
Audits & checks completed
Area manager
completed an audit:
Hygiene check
Built for multi-location operators
Same product.
Different pressure.
Built for teams that never sit down. A hotel breakfast shift, a store opening and a production line all need the same thing: the right answer, on the floor, in their own language.
Built for multi-location operators
Same product.
Different pressure.
Built for teams that never sit down. A hotel breakfast shift, a store opening and a production line all need the same thing: the right answer, on the floor, in their own language.
Built for multi-location operators
Same product.
Different pressure.
Built for teams that never sit down. A hotel breakfast shift, a store opening and a production line all need the same thing: the right answer, on the floor, in their own language.
Get answers to the most common questions about training with Bounti.
Everything you need to know before your first rollout. Can’t find your answer? Our team is happy to walk you through it.
How long does it take to turn our handbook into lessons?
Upload the documents you already have. Bounti drafts lessons and quizzes from them, and your team reviews everything before it goes live.
Which languages can my team learn in?
Every lesson can be translated and auto-dubbed, so each person learns in the language they speak best.
Can we assign courses by role or location?
Yes. Assign by role, by location or both, and see who has finished, shift by shift.
What happens when our handbook changes?
Update the source once. Every lesson that points to that page picks up the change, so each location trains on the current version.
Get answers to the most common questions about training with Bounti.
Everything you need to know before your first rollout. Can’t find your answer? Our team is happy to walk you through it.
How long does it take to turn our handbook into lessons?
Upload the documents you already have. Bounti drafts lessons and quizzes from them, and your team reviews everything before it goes live.
Which languages can my team learn in?
Every lesson can be translated and auto-dubbed, so each person learns in the language they speak best.
Can we assign courses by role or location?
Yes. Assign by role, by location or both, and see who has finished, shift by shift.
What happens when our handbook changes?
Update the source once. Every lesson that points to that page picks up the change, so each location trains on the current version.
Get answers to the most common questions about training with Bounti.
Everything you need to know before your first rollout. Can’t find your answer? Our team is happy to walk you through it.
How long does it take to turn our handbook into lessons?
Upload the documents you already have. Bounti drafts lessons and quizzes from them, and your team reviews everything before it goes live.
Which languages can my team learn in?
Every lesson can be translated and auto-dubbed, so each person learns in the language they speak best.
Can we assign courses by role or location?
Yes. Assign by role, by location or both, and see who has finished, shift by shift.
What happens when our handbook changes?
Update the source once. Every lesson that points to that page picks up the change, so each location trains on the current version.
Operators with 32,
58 and 300+ locations.
Restaurant, bakery and catering businesses already rely on Bounti.
Operators with 32,
58 and 300+ locations.
Restaurant, bakery and catering businesses already rely on Bounti.
Operators with 32,
58 and 300+ locations.
Restaurant, bakery and catering businesses already rely on Bounti.