Company
Concept Family
Industry
Franchise restaurants
Use Case
Training & Communication
Team size
~100 locations
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The challenge
Quality assurance: Concept Family brings together restaurant concepts such as Apostel (pizza), Enchilada (Mexican) and all-day concepts. The challenge is to deliver the same quality at more than 100 locations, despite diverse teams and languages.
Communication: Reaching every employee in every restaurant with targeted communication was time-consuming and expensive without a digital solution.
Onboarding: New employees had to be onboarded individually, which took a lot of effort.
The solution
With the Bounti platform, Concept Family was able to overcome these challenges. The key benefits:
Onboarding and document management: New employees receive all relevant documents and training digitally through the platform.
Intuitive to use: Courses come together quickly with images and videos. AI-assisted tools speed up creation, and multilingual content removes language barriers.
Centralized communication: Bounti reaches every employee efficiently. Updates, news and training are published centrally and available at any time.
The results
Quality standards secured: Employees are better trained and can deliver Concept Family’s high standards at every location.
More efficient onboarding: New employees get up to speed faster, saving time and money.
Better communication: Information and updates reach every employee reliably and traceably.
About Concept Family
Concept Family runs around 100 locations across Germany and brings together restaurant concepts such as Apostel (pizza) and Enchilada (Mexican). The focus is on quality, variety and the best guest experience.
