A gym coach wiping down dumbbells on the rack

Fitness chains

Every club,
the same welcome.

Trainers and front desk teams change often, and members notice every time. With Bounti, new people are ready sooner and know from day one how things work in your club.

Join the multi-unit operators onboarding new staff 3x faster than the industry average.

Join the multi-unit operators onboarding new staff 3x faster than the industry average.

Join the multi-unit operators onboarding new staff 3x faster than the industry average.

How Bounti works

for fitness chains.

A new trainer, a new face at the front desk, a new class. Bounti trains new people, lets them practise the hard conversations and shows you what’s on your team’s mind.

Learning Management

Onboarded,
before the first shift starts.

9:41

1 of 4

Course

Handling a complaint

4 Lessons

12 Minutes

What to do when a guest is unhappy, from the first sentence to the point where it is settled. Covers what you can offer on your own and when to get the manager.

3 min

Listen before you fix

What to say so the guest knows you heard them

3 min

What you can offer

Where your limit sits and what needs a manager

3 min

Getting the manager

Handing it over to the manager correctly

3 min

Writing it down

Logging what happened so the team knows

New trainers learn the equipment, class formats and house rules on their phone. Each lesson takes a few minutes and ends with a short quiz.

Course assigned on day one

Short lessons with a quiz

Progress visible per club

AI Avatar

The hard conversation,
practised first.

Cancellations, complaints, a bounced direct debit. Your team practises these conversations with an AI avatar playing a member – and then gets feedback on how it came across.

Pick a scenario

Talk it through with the AI member

Feedback after every round

9:41

AI member · Practice

02:14

Scenario

A member wants to cancel

I want to cancel. I just don’t make it here anymore.

Understood. Can I ask what got in the way?

Asked before offering

Calm tone

Surveys

Hear what’s missing,
before someone quits.

Survey

/

Pulse Check

Q4

Who answered

78%

167 of 214

Up from 54% in Q1

By location

Kreuzberg

92%

Mitte

85%

Charlottenburg

74%

Pankow

70%

Tempelhof

65%

Analyzed 167 responses

38 mentions

Class plan changes too late

“I heard about the Saturday class on Friday night”

31 mentions

New training actually helps

“The equipment lesson took five minutes”

24 mentions

Front desk needs more cover

“Alone at the desk in the evening rush”

Trainers and front desk teams change often – and you usually hear the reasons too late. With short in-app surveys, your team says what’s working and what’s missing. Bounti groups the answers into the topics that keep coming up.

A short survey goes to the team

Answers grouped by topic

Results compared by club

Use cases

Built for the job, not the desk.

Made for phones on the gym floor

Lessons and practice fit between classes, on the phone each trainer already carries.

In every language on the team

Each person reads Bounti in their own language. Their answers come back in yours.

A new class format or a new machine becomes training before it reaches the floor.

Rollouts

Routines

Signals

What do I need to know about the new rower?

Searched documents

Course

Rowing

6 minutes · all trainers

Document

Equipment briefing

PDF · p. 2

Set the resistance to level 4 before starting, strap your feet in firmly and disinfect the seat after every use.

Ask Bounti…

Integrations

What already works can stay.

Your scheduling and HR systems stay where they are. Bounti folds into them and covers the ground in between.

The questions operators ask us first.

Built for fitness chains. Onboarding, equipment training and training proof come as templates you can change.

How long until every club is live?

Two weeks is normal. The first week your onboarding and equipment guides go in. The second week the clubs switch on, a few at a time.

What is the AI member?

Who sees the survey answers?

Do our trainers need a work email?

The questions operators ask us first.

Built for fitness chains. Onboarding, equipment training and training proof come as templates you can change.

How long until every club is live?

Two weeks is normal. The first week your onboarding and equipment guides go in. The second week the clubs switch on, a few at a time.

What is the AI member?

Who sees the survey answers?

Do our trainers need a work email?

The questions operators ask us first.

Built for fitness chains. Onboarding, equipment training and training proof come as templates you can change.

How long until every club is live?

Two weeks is normal. The first week your onboarding and equipment guides go in. The second week the clubs switch on, a few at a time.

What is the AI member?

Who sees the survey answers?

Do our trainers need a work email?

Create a free website with Framer, the website builder loved by startups, designers and agencies.